If a server hosted by GGHOST is being used to harm others, tell us. We take every report seriously and act under our acceptable use rules.
1. What to report
- DDoS attacks, flooding or scanning coming from one of our servers;
- malware, botnets or phishing pages;
- spam;
- content that infringes your copyright or trademark;
- other illegal content.
2. What to include
- the IP address or server address involved;
- the date and time, with your time zone;
- logs, headers or screenshots that show the problem.
Copyright and trademark notices
Please also include:
- the work you own, or a description of it;
- where the infringing material is on our service;
- your name, address, phone number and email;
- a statement that you believe in good faith the use is not authorised by you, your agent or the law;
- a statement that the information in your notice is accurate and that you are the owner, or authorised to act for the owner;
- your physical or electronic signature.
3. Where to send it
Email hello@gghost.cloud with the subject "Abuse report". We aim to respond within 24 to 48 hours. Active attacks are handled first.
4. What happens next
We check the report, contact our customer where appropriate, and may suspend the server if the abuse is confirmed or ongoing. We do not share the reporter's details with the customer unless the law requires it or you agree.
5. If your content was removed
If your server or content was removed because of a copyright notice and you believe that was a mistake, email us with the details and an explanation. Include your contact details and a statement, made in good faith, that the material was removed by mistake or misidentification. We will review it and, where appropriate, pass it to the person who sent the notice.